Life happens. It can be difficult to know when or where, but there is always a surprise waiting around the corner. We understand that, which is why we have created our zen option.
There is no need to be nervous about booking one of our promotions, offers, or experiences that requires you to prepay. If you choose to book with us and something comes up, making it
impossible for you to travel, the zen option is there to make everything goes smoothly.
With the zen option, you have until up to 48 hours before your scheduled arrival date to contact us, cancel your reservation, and request a refund of the amount you paid for your room.
When life gets back to normal, we would be happy to have you back.
Only available for prepaid bookings
The zen option is only valid up to 48 hours before your scheduled arrival time. After that, it will be impossible to provide a refund of the amount paid
In the event of a cancellation and a refund of the amount paid for the booking, only the amount that corresponds to the room will be refunded. The cost of the zen option itself will not be refunded