Zen Option - Book with peace of mind
If you want to take advantage of our promotions with prepaid conditions, but you are afraid of losing your reservation if you cannot travel, The Palace Barcelona gives you the possibility of the Zen Option.
The Zen option will allow you to cancel your reservation and request a refund of the amount paid for your room, up to 48 hours before the day of arrival.
- Applicable only for prepaid reservations
- The Zen option is valid up to 48 hours before arrival. After this period, the amount paid cannot be returned.
- In case of requesting the cancellation and refund of the reservation, the amount corresponding to the room will be refunded. The cost of the zen option will not be refunded.